Operations Director

1 month ago

Indian Mound, United States Building Industry Partners Full time
Job Overview

We are seeking a highly skilled and experienced Operations Manager to join our team at Building Industry Partners. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing inventory, and leading a dynamic team to meet and exceed company goals.

Key Responsibilities:

Leadership & Team Management
  • Supervise and mentor a team of 1-15 associates and 1 subordinate supervisor, fostering a positive and collaborative work environment that motivates team members to excel.
  • Recruit, train, and schedule yard personnel to ensure optimal staffing and productivity, stepping in for the General Manager or Store Operations Manager as needed.
Operational Excellence
  • Oversee all aspects of yard and warehouse operations, including inventory management and order fulfillment, ensuring the yard and warehouse are clean, well-maintained, and efficiently organized with proper signage.
  • Coordinate and schedule deliveries, pickups, and returns to meet customer needs promptly, monitoring and maintaining equipment such as trucks and forklifts to minimize downtime and maintenance costs.
Customer Service
  • Deliver exceptional customer service by promptly addressing inquiries, taking orders, and resolving complaints, working closely with contractors and professional builders to grow our customer base and increase sales.
  • Manage special orders and ensure merchandise is obtained and delivered in the most efficient manner.
Financial Management
  • Monitor and assist with inventory ordering to maintain optimal stock levels, achieving and surpassing monthly sales and gross profit targets per associate.
  • Conduct regular cycle counts to ensure accurate inventory records.
Compliance & Safety
  • Ensure compliance with all safety regulations and company policies to create a secure environment for customers and staff, recognizing and addressing any safety and security concerns promptly.
  • Maintain all required documentation and inspections as part of the company's maintenance and safety programs.

Qualifications:

  • Education: Associate's degree or equivalent from a two-year college or technical school.
  • Experience: 5-8 years of related experience, including 3-5 years in a supervisory role. Experience in building materials and lumber is highly preferred.
  • Leadership Skills: Proven ability to lead, coach, and develop teams effectively.
  • Technical Skills: Proficient with point-of-sale systems, basic business accounting, and computer programs including Microsoft Office Suite.
  • Communication Skills: Excellent verbal and written communication abilities with strong interpersonal and customer service skills.
  • Analytical Skills: Ability to interpret and analyze data, manage budgets, and make informed decisions.
  • Problem-Solving: Strong aptitude for identifying issues and implementing effective solutions.
  • Licenses: Valid driver's license appropriate for operating company vehicles, with a driving record acceptable to our insurance carrier.

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