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Retail Operations Supervisor
2 months ago
This role is pivotal in supporting the store management with daily operational tasks.
KEY RESPONSIBILITIES:
1. Deliver exceptional customer service while mentoring staff in service excellence.
2. Ensure the store is visually appealing through effective organization, cleanliness, and display management.
3. Assist in generating daily operational reports.
4. Manage cash register operations, including cash handling, balancing drawers, and preparing deposits.
5. Engage in sales activities and item processing.
6. Familiarize yourself with safety protocols and adhere to all safety regulations, attending training sessions as necessary.
7. Conduct monthly safety evaluations with the Store Manager to identify potential risks.
8. Maintain a safety log and coordinate safety drills.
9. Exhibit punctuality and reliable attendance.
10. Participate in required training sessions.
11. Follow all agency policies and procedures.
ADDITIONAL DUTIES:
Carry out other tasks and projects as assigned by management.
MINIMUM QUALIFICATIONS:
High School diploma or equivalent preferred.
Prior experience in retail or customer relations is advantageous.
Supervisory experience of at least 6 months is preferred.
Reliable transportation is necessary.
SKILLS AND ABILITIES:
Excellent verbal and written communication skills.
Strong interpersonal skills, capable of engaging with diverse individuals.
Demonstrated reliability through consistent attendance and adherence to schedules.
Effective problem-solving abilities.
PHYSICAL DEMANDS:
Ability to stand, twist, bend, kneel, and reach for extended periods (up to 8 hours daily).
Good manual dexterity and frequent repetitive motions; requires talking, hearing, and visual acuity.
Frequent lifting of up to 50 lbs, with or without accommodations.
WORK ENVIRONMENT:
Retail store setting.
Work hours may include days, evenings, weekends, holidays, and occasional overtime as approved by management.