Data Operations Analyst

5 days ago


Irving, Texas, United States MCKESSON Full time
About McKesson

Mckesson is a leading healthcare company that delivers insights, products, and services to improve patient care and outcomes. Our mission is to make quality care more accessible and affordable for all.

Job Summary

We are seeking a highly skilled Data Operations Analyst to join our Pharmaceutical Solutions and Services (PSaS) Decision Intelligence (DI) team. As a key member of our KTLO/Data Operations team, you will be responsible for ensuring timely and accurate handling of incident and request tickets, providing excellent customer service, and identifying opportunities for automation, quality improvement, and cost optimization in our data and analytics environment.

Key Responsibilities
  • Ensure timely and accurate handling of incident and request tickets within prescribed SLAs for PSaS Data and Analytical Products
  • Provide excellent customer service and support to Application Support professionals
  • Identify opportunities for automation, quality improvement, and cost optimization in data and analytics environment
  • Act as advisor or coach to new support members and manage KTLO operations team as needed
  • Ensure all service level objectives are achieved
  • Provide high-level analytics, reporting, and other support as needed
  • Review Data & Analytical product designs for various data-driven & analytical initiatives before KTLO intake, handle Change approvals as needed
  • Collaborate with cross-functional teams to manage KTLO Operations
  • Keep sanity of QA and Production environments by being a Gatekeeper
  • Demonstrate technical leadership by staying abreast of emerging data & analytical technologies and industry best practices
  • Effectively communicate technical concepts to both technical and non-technical stakeholders
Requirements
  • 7+ years of relevant experience
  • Deep technical expertise in managing large-scale processing systems
  • Deep technical expertise with Azure Cloud Services (Databricks, ADF, APIs, ADLS, Snowflake)
  • Strong programming skills (e.g., PySpark, SQL, JavaScript) for data manipulation and transformation
  • Expert data visualization skills (PowerBI, Tableau)
  • Strong problem-solving skills and attention to detail
  • Knowledge of the healthcare, distribution, or software industries is a plus
  • Ability to rapidly learn and if required evaluate a new tool or technology
  • Must have a strong customer and quality focus
  • Assist in developing and maintaining long-term stakeholder relationships and networks
  • Manage KTLO Operations around executive Reporting dashboards, reports, and analysis
  • Ability to quickly adapt and adjust to change
  • Able to work independently with minimal supervision
  • Proven leadership and interpersonal skills
Additional Requirements
  • Understanding of AI/ML machine learning and predictive modeling techniques
  • Demonstrated experience with enterprise data, especially ERP systems (SAP, JD Edwards, SFDC etc) & Integration patterns
Education
  • 4 years Degree or equivalent experience

We offer a competitive compensation package, including a base pay range of $108,000 - $180,000, and a comprehensive benefits program. McKesson is an Equal Opportunity Employer and is committed to a diverse and inclusive environment.


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