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Sales and Service Manager
2 months ago
We are seeking a highly skilled and experienced Sales and Service Manager to join our team at West Elm. As a key member of our management team, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and leading a high-performing sales team.
Key Responsibilities- Lead Sales Team to Excellence: Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase sales associate productivity.
- Customer Service Champion: Ensure that every customer interaction is exceptional, and that sales associates are equipped to provide world-class service.
- Store Operations: Oversee the day-to-day operations of the store, including sales floor management, visual merchandising, and inventory control.
- Team Development: Coach, develop, and motivate sales associates to achieve their full potential and deliver exceptional results.
- Business Analysis: Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
- Leadership Experience: Proven track record of leading high-performing sales teams and driving business results.
- Customer Service Expertise: Excellent customer service skills, with a focus on delivering exceptional experiences and building customer loyalty.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build relationships with customers, sales associates, and other stakeholders.
- Business Acumen: Strong business acumen, with the ability to analyze sales data, market trends, and customer feedback to inform business decisions.
- Competitive Compensation: A competitive salary and bonus structure, with opportunities for career advancement.
- Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Professional Development: Opportunities for professional development, including training, coaching, and mentorship.
