Assistant Clinic Manager
2 days ago
SkinSpirit is a leading provider of aesthetic skincare and body services, with a strong commitment to excellence and client satisfaction. We are seeking a highly skilled and motivated individual to fill the role of Assistant Clinic Manager.
Key Responsibilities:
- Assist the Clinic Manager in overseeing daily operations, including workflow management, schedule optimization, and client feedback resolution.
- Support the Clinic Manager in achieving monthly revenue goals, as set by the Regional and Executive Leadership Team.
- Monitor progress toward clinic goals, including revenue, margins, new client acquisition, and Net Promoter Score (NPS).
- Hold the team accountable for maintaining high standards in client service, safety, and compliance.
- Recruit, retain, and develop a high-performing and diverse team.
- Support staff development through regular touch-bases and training.
- Improve systems, policies, and procedures to increase efficiency and level of service.
Requirements:
- Bachelor's Degree in a related field, or equivalent experience.
- 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar field.
- Proven track record of managing, leading, coaching, and developing diverse teams and specialized talent.
- Strong organizational skills, with the ability to handle multiple tasks simultaneously and adapt to unexpected situations.
- Excellent written and verbal communication, and active listening skills.
- Fluent computer and phone skills, with working knowledge of Microsoft Office (Word, Excel, Outlook).
Why You'll Thrive at SkinSpirit:
- Client-Centric Culture: We prioritize client satisfaction and strive to deliver exceptional service experiences.
- Commitment to Excellence: We are dedicated to exceeding expectations and continuously improving our services.
- Entrepreneurial Spirit: We encourage innovation and creativity, and empower our employees to think outside the box.
- Team-Oriented Environment: We recognize the importance of teamwork and collaboration, and provide opportunities for growth and development.
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