Customer Experience Representative

3 weeks ago


Federal Way, Washington, United States Brady Nelson - State Farm Agent Full time

Are you looking for a challenging and rewarding role in customer service? As a Customer Relations Representative at Brady Nelson - State Farm Agent, you will have the opportunity to work with a dynamic and award-winning team, making the insurance industry exciting, rewarding, and fun. The estimated salary for this position is around $60,000 per year, depending on location and experience.

About Us

We are a leading insurance agency committed to providing exceptional service to our customers. Our team is passionate about building strong relationships and finding creative solutions to customer issues.

Key Responsibilities
  1. Provide exceptional customer service, addressing inquiries, concerns, and needs in a timely and professional manner.
  2. Develop and maintain strong customer relationships through active listening and effective problem-solving.
  3. Navigate customers through insurance policies, explaining coverage options and ensuring a clear understanding of their policies.
  4. Collaborate with internal teams to resolve customer issues and provide a seamless experience.
  5. Represent our agency with professionalism, enthusiasm, and integrity.
  6. Maintain accurate records of customer interactions and transactions.
Requirements
  • Excellent communication and interpersonal skills to build rapport with customers.
  • Strong problem-solving skills, with the ability to think quickly and find creative solutions.
  • Ability to learn and understand complex insurance policies and coverage options.
  • Competitive spirit and drive to exceed customer expectations.
  • Prior experience in customer service or insurance is a plus, but not required.
  • Proficient computer skills and ability to navigate through different software systems.
  • High school diploma or equivalent.
What We Offer
  • 401K
  • Salary plus commission/bonus
  • Health benefits allowance
  • Profit sharing
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement within my agency


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