Retail Customer Experience Specialist

5 days ago


Federal Way, Washington, United States Office Depot Full time
About the Role

We are seeking a highly skilled Retail Customer Experience Specialist to join our team at Office Depot. As a key member of our sales floor, you will be responsible for creating exceptional customer experiences, driving sales growth, and maintaining a positive and productive store environment.

Key Responsibilities
  • Customer Centric Experience:
    • Deliver outstanding customer service, addressing customer inquiries and concerns in a friendly and professional manner.
    • Foster strong relationships with customers, understanding their needs and preferences to offer personalized solutions.
    • Maintain awareness of promotional offers, sales, and loyalty programs to effectively communicate value to customers.
  • Store Operations Commitment:
    • Ensure the store appearance meets company standards, maintaining a clean, organized, and well-stocked environment.
    • Adhere to signage labeling and merchandise presentation guidelines to enhance customer shopping experience.
    • Follow established sorting and stocking procedures, completing freight processes efficiently.
    • Scan, investigate, and fill inventory lows and outs daily to maintain accurate stock levels.
  • Print and Tech Expertise:
    • Develop personal selling skills and product knowledge through sales and service tools provided, including successful completion of Tech, Print, and other applicable training.
    • Continuously educate yourself in these areas, up to and including designated certifications, if required.
Requirements
  • Education and Experience:
    • Possess a High School diploma or equivalent education.
    • No previous experience required; however, basic computer skills and the ability to use technology are essential.
    • Demonstrate good interpersonal and communication skills to establish strong relationships with customers and colleagues.
    • Show a passion for sales, delivering exceptional service, and driving operational excellence.
  • Benefits:
    • Competitive salary ranging from $17.00/hour to $19.00/hour.
    • Eligibility for the Retail Store Hourly Non-Management Incentive program, measured on Store-level Metrics.
    • A comprehensive benefits package, including a 401(k), and opportunities for growth and development within the organization.
Why Work with Us

At Office Depot, we pride ourselves on being a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence. Our goal is to empower every business, professional, and consumer to achieve more every day. Join our dynamic team as a Retail Customer Experience Specialist and take advantage of a rewarding career with opportunities for growth, competitive compensation, and a supportive work environment.



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