Identity Verification Specialist
6 days ago
Job Summary
We are seeking a highly skilled Identity Verification Specialist to join our team at Insight Global. As an Identity Verification Specialist, you will play a critical role in ensuring the smooth execution of our identity verification process.
Key Responsibilities
- Supervise and monitor employees as they complete the identity verification process, ensuring compliance with company policies and procedures.
- Provide exceptional customer service to employees, addressing any concerns or issues that may arise during the verification process.
- Collaborate with HR and Compliance teams to provide regular status updates, reporting data, and escalating any issues or unsuccessful identity proofing.
- Work closely with employees to ensure a seamless verification experience, utilizing video conferencing and real-time monitoring to facilitate the process.
- Develop and maintain strong relationships with employees, fostering a culture of trust and open communication.
Requirements
- Previous experience working as an enrollment agent.
- Previous experience working with HR platforms (e.g., PeopleSoft, Workday).
- At least 3 years of experience working in Human Resources or Customer Service roles.
- Intermediate or advanced knowledge of GSuite (Docs, Sheets, Slides, GoogleMeet).
- Experience working with sensitive and confidential employee information.
- Excellent written and oral communication skills.
What We Offer
At Insight Global, we are committed to creating diverse and inclusive environments where employees can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
Workforce Privacy Policy
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.
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