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Healthcare Access Optimization Specialist

2 months ago

Los Angeles, California, United States UCLA Health Full time
Position Overview

The role of the Access Improvement Specialist is crucial in enhancing operational efficiency within healthcare settings. This position requires a blend of analytical skills and innovative thinking to drive performance improvements across various departments.

Key Responsibilities

1. **Educational Background**: A Bachelor's Degree in fields such as Business Administration, Healthcare Management, or Operations Management is essential.
2. **Certifications**: Candidates should possess certifications in Lean methodologies, Lean Six Sigma, or other recognized process improvement frameworks.
3. **Operational Experience**: A strong background in clinic and call center operations is required, with a focus on workflow optimization.
4. **Technical Proficiency**: Familiarity with workflow mapping tools (e.g., Visio) and business applications management (e.g., Epic, Salesforce) is necessary.
5. **Performance Improvement**: Proven track record in enhancing performance metrics, optimizing workflows, and managing projects effectively.
6. **Analytical Skills**: Strong ability to analyze complex data sets, drawing actionable insights to inform decision-making.
7. **Innovative Solutions**: A proactive mindset with the capability to develop creative solutions to operational challenges.
8. **Communication Skills**: Excellent interpersonal skills are vital for effective collaboration with diverse teams.
9. **Independent Work**: Ability to work autonomously with minimal supervision is essential.
10. **Technology Familiarity**: Understanding of scheduling software and call center technologies is preferred.
11. **Stakeholder Engagement**: Demonstrated ability to build consensus among various stakeholders.
12. **Presentation Skills**: Experience in delivering presentations to senior leadership is advantageous.
13. **Performance Indicators**: Solid understanding of clinic operational key performance indicators is expected.

Preferred Qualifications

- A Master's Degree in a relevant discipline.
- Certification in Human Centered Design.
- At least five years of experience in the healthcare sector.
- Minimum of three years in a healthcare call center environment, with a strong grasp of scheduling workflows.
- Proficiency in performance management tools (e.g., Excel, Tableau, Power BI).