Restaurant General Manager

6 days ago

Portland, Oregon, United States DND Groups, Inc. Full time
Restaurant General Manager Job Description

DND Groups, Inc. is seeking a highly skilled and experienced Restaurant General Manager to lead our Dairy Queen store in Portland, Oregon. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities:
  • Build and develop a high-performing team by guiding, supporting, and empowering crew members and shift leaders.
  • Maintain a positive working relationship with all restaurant staff, fostering a cooperative and pleasant working environment that promotes employee morale, productivity, and efficiency.
  • Hire, train, and develop shift managers, and conduct formal employee performance reviews.
  • Ensure the team is equipped to provide an excellent guest experience in all areas, including food quality, service, and cleanliness.
  • Analyze COGS and take corrective action to optimize sales and profit.
  • Maintain inventory, project changes in demand, and adjust labor accordingly.
  • Ensure the restaurant is properly staffed to drive sales volumes, prepare crew members' schedules, and approve schedules completed by assistant managers.
  • Personally respond to customer complaints, take prompt and appropriate action to resolve problems, and identify areas for improvement.
  • Organize and implement local restaurant marketing, incorporating regional and national marketing promotions to increase restaurant sales.
  • Exercise good judgment in decision-making and report issues to the district manager.
Requirements:
  • Minimum of 3-5 years of restaurant management experience, with quick service restaurant experience strongly preferred.
  • High School diploma or equivalent required.
  • Strong sense of urgency, ability to thrive under pressure, and motivate team members in a fast-paced environment.
  • Strong customer service skills, ability to adapt and engage with diverse crew members and customers.
  • Proven track record of effective management, demonstrated by previous COGS and labor management.
  • Detail-oriented, with ability to oversee and balance all aspects of a fast-paced and dynamic restaurant.
  • Ability to stand for long periods and lift up to 50 pounds.
  • Strong sense of ownership, available to the store and crew 24/7, or ensure adequate coverage in their absence.
Benefits and Compensation:
  • Salary: $50,000.00 - $60,000.00 per year (based upon experience)
  • Healthcare benefits available
  • Paid vacation and holidays
  • 401K plan
  • EOE AA M/F/Veteran/Disability

DND Groups, Inc. is an equal opportunity employer, committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.

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