Medical Office Coordinator

16 hours ago


Raleigh, North Carolina, United States North Carolina Retina Associates Full time
Job Title: Bilingual Medical Front Desk Associate

We are seeking a highly motivated and organized individual to join our team as a Bilingual Medical Front Desk Associate at North Carolina Retina Associates.

Job Summary:

The successful candidate will provide exceptional customer service to patients and physicians, ensuring a seamless experience from registration to appointment scheduling. As a Bilingual Medical Front Desk Associate, you will be responsible for gathering patient information, collecting payments, and assisting with the call center.

Key Responsibilities:
  • Greet and register patients in a timely and efficient manner, adhering to established protocols.
  • Assist patients in completing all necessary forms and documentation, including medical insurance.
  • Verify patient information for accuracy, including billing details.
  • Communicate medical office procedures and policies to patients in a clear and concise manner.
  • Ensure patient records are up-to-date and accurate, including treatment information.
  • Coordinate patient appointments and move patients through the scheduling process as needed.
  • Answer incoming calls and respond to patient inquiries in a professional and courteous manner.
  • Collect payments and process transactions in a timely and accurate manner.
  • Review physician schedules to minimize reschedules and ensure efficient use of time.
  • Obtain external medical reports and maintain patient records as required by medical professionals.
  • Respond to requests for information and provide support as needed.
  • Register patients with copay assistance foundations and maintain accurate records.
  • Maintain a clean and organized reception area, ensuring a positive patient experience.
Requirements:
  • High School Diploma or Equivalent.
  • Strong interpersonal and customer service skills, including effective listening, clear verbal and written communication, and problem-solving skills.
  • Ability to master multiple software systems to input and retrieve data.
  • Ability to master ophthalmology and retina terminology.
  • Fluent in Spanish, with the ability to read, write, and speak the language.
Work Schedule:

Monday to Friday, 8 am to 5 pm. Full-time hours are preferred, with some overtime hours possible.



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