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Senior Client Relationship Manager

2 months ago

Greenville, South Carolina, United States GGB - Global Full time
Introduction

Embrace your passion for problem-solving and take on the challenge of managing risk with GGB - Global's esteemed brokerage team. Become part of a diverse group of professionals, all dedicated to achieving excellence. In this role, you will play a crucial part in protecting businesses and empowering their aspirations. Together, we will establish a legacy of trust and success in the ever-evolving field of risk management.


We recognize that every candidate has unique strengths to offer, and we encourage you to consider this opportunity even if you feel you are not an exact match.

Overview

We are in search of a Client Relationship Manager to enhance our expanding team, someone who can provide outstanding customer service. Are you eager to assist a variety of clients with issues ranging from straightforward to moderately complex?


We seek individuals who are enthusiastic about fostering relationships, collaborating with sales teams to meet objectives, and continuously striving for improvement while showcasing the value GGB - Global can deliver.

Your Impact


Take a leadership role in the renewal process to ensure that clients receive the best possible solutions in a timely and high-quality manner.

  • Secure existing business while promoting additional services and coverage options.
  • Build and maintain relationships with key stakeholders within client organizations as well as day-to-day client representatives.
  • Guide team members in addressing clients' risk management needs through consultative discussions.
  • Mentor Client Service team members through ongoing learning, transparent feedback, and robust talent development.
  • Conduct regular audits to ensure compliance with standards and service levels.
  • Maintain accurate client and policy information within GGB - Global systems.
  • Leverage GGB - Global's technology to enhance productivity.
Skills for Success:

  • Develop professional relationships with internal and external partners.
  • Exhibit resilience and adaptability in response to changing priorities.
  • Demonstrate eagerness to collaborate with all teams and employees at GGB - Global.
About You

  • Possess a current Property and Casualty License.
  • Hold a Bachelor's degree with 5+ years of experience in client service and/or claims management, or a High School diploma/GED with 10+ years of relevant experience.
  • Have at least 1 year of supervisory experience.
Preferred Qualifications:

  • Previous experience in insurance and managing client relationships.
  • Strong financial acumen.
Behaviors:

  • Proficient in utilizing technology to maximize productivity and quality.
  • Exhibit strong written and verbal communication skills.
  • Engage others comfortably in consultative discussions.
  • Effectively manage and balance multiple, sometimes competing, priorities.
  • Work independently and self-directed.
Compensation and Benefits


In addition to a competitive salary, our organization offers a comprehensive range of benefits, which may vary based on your job level:

  • Medical, dental, and vision plans starting from day one.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.


Additional benefits include:

  • Digital mental health services.
  • Flexible work hours.
  • Training programs.
  • Wellness initiatives promoting overall health.
  • Charitable matching gift program.
Inclusion and Diversity

At GGB - Global, inclusion and diversity are fundamental to our business and are woven into the fabric of our organization. We have a long-standing commitment to sustainability and supporting the communities where we operate. We celebrate our employees' diverse identities, experiences, and talents, which enables us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength.