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Senior Client Engagement Manager

2 months ago

Raleigh, North Carolina, United States UnChained Full time
{"title": "VP Client Engagement", "description": "Overview

The VP, Client Engagement is a critical role that requires a deep understanding of the healthcare revenue cycle industry. As a key member of the UnChained team, you will be responsible for providing exceptional relationship management to our key revenue cycle customers.

Key Responsibilities
  • Manage key customer relationships, ensuring client retention and growth.
  • Monitor performance, ensuring SLAs are met/exceeded, and collaborating with Operations to deliver high-quality services.
  • Develop strong relationships with multiple contact levels at the client, focusing on top executive levels.
  • Conduct regular business reviews with clients to discuss performance reports, KPIs, and patient satisfaction.
  • Identify and pursue upsell opportunities, working closely with Outside Sales as needed.
  • Supervise Relationship Managers as necessary.
  • Collaborate with the marketing team to develop sales and client collateral.
  • Stay informed about operational performance and work with Operations leaders to resolve issues and enhance services.
  • Attend industry conferences and sales forums to promote Meduit's services.
  • Participate in pricing calls for new and existing business opportunities.
  • Assist with client onboarding as needed.
Requirements
  • Undergraduate degree in business administration, healthcare administration, or a related field.
  • Minimum 10 years of experience in healthcare transactions, with a focus on back-end revenue cycle and customer service.
  • Demonstrated achievement of managing key customer accounts for 3 years in the insurance/revenue cycle space.
  • Sales experience with a proven track record of cross-selling clients.
  • Excellent communication, persuasion, and sales abilities.
  • Project management skills and process development abilities.
", "lang_code": "en-US"}