Property Damage Claims Investigator

6 days ago


Denver, Colorado, United States American Family Insurance Full time

We're seeking a skilled Property Damage Claims Investigator to join our team. This lead-level role involves investigating and maintaining highly complex property claims, determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims.

This position requires excellent problem-solving skills, with the ability to tackle challenges big and small. As a key member of our team, you'll play a critical role in disrupting what's expected of insurance, putting customers at the center of everything we do.

Key Responsibilities:

  • Investigate origin and cause of high exposure claims by contacting relevant parties, including insureds, claimants, agents, attorneys, contractors, experts, and other adjusters.
  • Participate in High Damage Reviews (HDR) to address coverage issues and exposure.
  • Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
  • Conduct on-site inspections, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
  • Respond to customer inquiries, make appropriate decisions, and close files.
  • Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply them to all parties for assigned losses.
  • Make independent decisions but recognize when assistance is needed.
  • Provide all parties with claim process and status, answer questions, or redirect to other areas.
  • Be a mentor and subject matter expert for less experienced adjusters.

Requirements:

  • A valid driver's license required, plus an acceptable driving record.
  • State-specific property casualty claims licensing as required.
  • 5 or more years' experience handling field property personal lines claims required.
  • Advanced Xactimate experience required.
  • Preferring someone who has handled claims over $50,000.

Travel Requirements:

  • Up to 10% travel.
  • Catastrophe travel up to 75% as applicable.

Estimated Salary Range:$65,000 - $85,000 per year, depending on location and experience



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