Auto Claims Desk Appraiser Specialist
3 days ago
The Automobile Claims Evaluation Professional contributes to Wawanesa's goal of delivering exceptional and consistent claims service experiences through the assessment and evaluation of low to moderately complex automobile estimates using a computer application. This is a desk position.
Key Responsibilities
• Provide exceptional customer service
• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
• Communicate with repair facilities, estimators, and adjusters as required to ensure accuracy and completeness of estimates
• Refer estimates to appropriate parties for re-inspection as required
• Meet company service standards by maintaining an active production schedule and diary system
• Develop positive business relationships with internal and external parties
• Maintain vigilance in the detection and prevention of fraud
• Serve as a resource person to less experienced adjusting staff and appraisers
• Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices, and developments in automobile repair procedures and materials
Qualifications
• 3+ years of automobile estimating experience
• Professional/technical designation would be preferred
• Strong knowledge of estimating software (Mitchell)
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast-paced, changing environment
• Detail-oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills
• Strong ability to communicate effectively, both verbally and in writing
• Strong customer service skills
• Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs
Benefits and Other Total Rewards Components
• Medical, dental, and vision
• Flexible spending accounts (FSA)
• Voluntary benefit plans – accident, hospital indemnity, and critical illness
• Supplemental short and long-term disability benefits
• Life insurance
• Enhanced 401K plan
• Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
• Eligible for Wawanesa's annual bonus plan, entitled 'Goal Achievement Plan' (GAP)
• Tuition Assistance and more
Equal Employment Opportunity
Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status.
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