Professional Services Manager

4 weeks ago

Minneapolis, Minnesota, United States Inovalon Full time
Job Title: Professional Services Manager

Inovalon is seeking a highly skilled Professional Services Manager to join our team. As a key member of our Payer Business Unit, you will be responsible for executing and managing complex engagements designed to drive business outcomes for our customers.

Key Responsibilities:
  • Manage concurrent customer Professional Service engagements across the company's Payer product portfolio
  • Act as client-facing point of contact for all Quality/STARS/Risk related activities within assigned client engagements
  • Act as trusted advisor to customers to understand their Quality and/or Risk Adjustment program goals, business drivers, and help design, execute, and monitor Professional Services to support customer outcomes
  • Develop and maintain industry and regulatory expertise from a Quality and Risk Adjustment perspective; author and advise the creation of industry thought capital
  • Identify and close growth opportunities based on client needs, and partner with sales, implementation, and customer success teams to ensure positive customer experience
  • Establish a strong leadership shadow that reinforces the Inovalon values
  • Demonstrate effective and clear written and verbal communication skills, specifically the ability to speak to technical customers, including the drafting of high-quality, written documentation and presentations for internal and external communications
  • Deploy strong analytical and organizational skills; have an ability to work independently and proactively, be accepting of ambiguity in a fast-paced environment
  • Maintain compliance with Inovalon's policies, procedures, and mission statement
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company
  • Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function
Requirements:
  • Minimum of 5 years of health plan Quality, CMS STARS, or Risk Adjustment program delivery experience
  • Minimum of 3 years' experience working in customer-facing roles, either internal or external, with strong interaction, consultative skills, and ownership for developing and deepening relationships, driving customer satisfaction, and issue management
  • Previous experience working in professional services or consulting, preferably with a focus on payer customers preferred
  • Ability to identify customer needs in complex regulatory environments and successfully execute on solution delivery, issue resolution, retention, adoption, and expansion strategies
  • Excellent communication and presentation skills; with the ability to adapt communication style depending on audience (customers/internal partners/Leadership)
  • Deep knowledge of healthcare data, billing practices, and reimbursement models
  • Takes a proactive approach towards executing on numerous tasks and priorities simultaneously while also managing client relationships and expectations
  • Detail-oriented and the ability to work in a fast-paced environment
  • Tableau, SnowFlake, and/or SQL experience a plus
  • Knowledge of and familiarity with Microsoft Office tools, including Access, Excel, Word, and Outlook
  • Previous experience with Inovalon tools a plus
Education:
  • Bachelor's degree is required (degree in healthcare, information systems, computer science, statistics, analytics, or a related field of study is preferred)

The actual base pay offered may vary depending on multiple factors, including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range: $71,800-$105,067 USD

Inovalon is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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