Facialworks Spa Operations Manager

6 days ago


new york city manhattan beach, United States Facialworks Full time
About Facialworks

Facialworks is a leading beauty destination in Orange County, revolutionizing the skincare experience since 2014. With four thriving locations and a growing presence, we're redefining esthetician services and setting new standards. Our merit-based approach values performance over tenure, motivating our team through tailored systems and metrics.

We're passionate about skincare and dedicated to delivering exceptional service. As a leader in the spa industry, we prioritize results and expect excellence from our team.

Job Summary

This is an exciting opportunity to join our management team as a Studio Manager at Facialworks. In this role, you'll oversee store operations, optimize sales, and lead our team of estheticians to deliver outstanding client experiences.

Key Responsibilities
  • Lead by example, demonstrating exceptional customer service skills and promoting products, memberships, and packages.
  • Oversee store operations, ensuring impeccable cleanliness, setup, and merchandising.
  • Maintain accurate records, including sales data, scheduling, payroll, and staff performance.
  • Participate in Facialworks Esthetician training and engage directly with clients as needed.
Evaluation Criteria
  • Store sales and performance
  • Client feedback through our review system
  • Customer service and retention rates
  • Product and membership/package sales
  • Staff turnover
  • Demonstrated positive attitude
Requirements
  • Current California Esthetics or Cosmetology license preferred but not required.
  • Up-to-date knowledge of skincare trends and ingredients
  • Flexibility to work weekends
  • Desire to assist others in achieving skincare goals
Salary Information

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience and qualifications.



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