Spa Manager

3 weeks ago

Virginia Beach, United States Luxura Full time $48,000 - $66,000
Luxura Aesthetic Medical Spa offers a range of premium beauty and wellness services tailored to our clients’ aesthetic and therapeutic needs. Our team is dedicated to providing exceptional client experiences through high-quality treatments and a client-focused approach.

Overview:
The Med Spa Manager operates in a specific location and delivers a luxury brand level experience to all clients. The role maintains the day-to-day operations of the spa location including overseeing the staff, tracking and achieving all operations targets, ensuring a client experience in line with AAG standards and delivering safe practices and compliance with all regulations,

Responsibilities:
  • Develop and implement processes to deliver the safest and best customer experience possible. Oversees day-to-day operations of the office including but not limited to; check-in/check-out, patient forms, room management, schedule supervision, maintaining patient records, collecting and applying payments, retail sales, reconciliation and office cleanliness.
  • Oversees the staff to ensure employees are delivering services at the highest standards and delivering on results.
  • Develop and implement strategies to drive sales, increase revenue, and achieve business targets.
  • Conduct inventory management to optimize stock levels and minimize waste.
  • Lead by example in delivering outstanding customer service and resolving any customer concerns or issues promptly.
  • Interview, hire, train, and supervise spa staff to ensure a cohesive team environment.
  • Utilize sales management techniques to promote spa services and products effectively.
  • Monitor market trends and competitor activities to stay ahead in the industry.
  • Collaborate with ownership, Independent Contractors performing medical services and AAG leadership to ensure compliance with all regulations, reporting requirements and processes.
  • Implement retail principles to maximize retail sales within the spa.
Experience:
  • Proven experience in a managerial role within the spa or hospitality industry.
  • Strong background in management with a track record of achieving revenue targets.
  • Proficiency in conducting interviews, training staff, and fostering a positive work culture.
  • Knowledge of inventory management practices to control costs and optimize resources.
  • Ability to effectively sell spa services and products to drive business growth.
  • Familiarity with retail concepts for successful retail operations.
Qualifications:
  • An associates degree or higher in business management or a related field.  Requisite experience may substitute for the degree requirement.
  • 3 - 5 years in a medical spa setting including managing and achieving sales processes and targets.
  • Strong knowledge of all medical spa procedures and the regulations that govern the operation.

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