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Rotational Bus Server Attendant

2 months ago

White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time
Job Description

Position: Bus Server Attendant

Department: Food and Beverage


Primary Responsibilities:

  • Proactively approach and acknowledge all guests in a friendly, warm, and welcoming manner in accordance with The Greenbrier Hotel standards.
  • Knowledge of all offerings of the venue.
  • Training and implementing service standards.
  • Execution of water, bread, and bussing duties.
  • Assistance with table maintenance, setting, detailing, and all other service steps.


Secondary Responsibilities:

  • Menu presentation.
  • Beverage presentation, including a full articulate knowledge of all offerings and preparation methods.
  • Placing beverage orders into the Point of Sale System.
  • Serving beverage orders utilizing full club service.
  • Taking food orders, including a full articulate knowledge of all offerings and preparation methods.
  • Placing food orders into the Point of Sale System.
  • Polishing and placing of appropriate silver and glassware.
  • Firing appropriate course.
  • Serving and articulating all courses, including a full knowledge of all offerings and preparation methods.
  • Clearing of all courses.
  • Validating satisfaction throughout the meal.
  • Taking dessert orders, including a full articulate knowledge of all offerings and preparation methods.
  • Making and serving coffee, tea, espresso, cappuccino, latte.
  • Presenting checks and processing payments.
  • Assisting in the departure of the guest, including a genuine farewell and inviting the guest back.
  • Completing all assigned side work to the standard operating procedure.
  • Assisting the dining team with all aspects of the service script.
  • Maintaining a high level of professionalism on the phone with callers and others entering the dining room in accordance with The Greenbrier Hotel standards.
  • Maintaining a cleanly and organized side station.
  • Effective and conscientious use of materials and effective and efficient use of time.
  • Familiarity with pertinent ABC laws.
  • Participating in all meetings as required - Pre-Shift, training sessions, etc.
  • Ensuring proper supplies are on hand at all times to effectively service the guests.


Working Hours:

  • Hours vary depending on the venue.


Requirements:

  • Past work experience as a Waiter/Waitress for at least five years, with Four Star or Five Star dining experience preferred.
  • High School Diploma or G.E.D. preferred.
  • Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard.
  • Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations.
  • Point of Sale Terminal experience.
  • To be considered a qualified applicant, one must successfully complete the following:
    • Verbal and written menu test.
    • Practical service test.


Supervision:

  • Dining Room Manager / Assistant Manager / Sous Chef.


Other Requirements:

  • Energetic with a strong ability to display enthusiasm, professionalism, passion, and energy.
  • Consistent demonstration of the Ten Essential Attributes.
  • On-going certification and training will be part of the team requirements.

*Requirements are subject to change.