Rotational Server

3 weeks ago

White Sulphur Springs, United States The Greenbrier Hotel Full time
Job Description
Position: Server
Department: Food and Beverage

Primary Responsibilities:• Embody and maintain the Brand DNA in all aspects of the resort experience
• Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner in accordance with Greenbrier standards
• Escorts and offers chair and napkin assistance in the arrival and seating of the guests
• Seamless execution of all service steps concerning the experience
• Provides a selection of bottled water service
• Menu Presentation
• Beverage presentation including a full articulate knowledge of all offerings and preparation methods
• Placing beverage orders into the Point of Sale System
• Serving beverage orders utilizing full club service
• Taking food orders including a full articulate knowledge of all offerings and preparation methods
• Placing food orders into the Point of Sale System
• Delivery of bread and butter
• Polishing and placing of appropriate silver and glassware
• Firing appropriate course
• Serving and articulating all courses including a full knowledge of all offerings and preparation methods
• Clearing of all courses
• Validates satisfaction throughout the meal
• Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
• Make and serve coffee, tea, espresso, cappuccino, latte
• Presenting checks and processing payments
• Assist in the departure of the guest including a genuine farewell and invite the guest back
• Completing all assigned side work to the standard operating procedure
• Assisting the dining team with all aspects of the service script
• Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
• Maintain a cleanly and organized side station
• Effective and conscientious use of materials and effective and efficient use of time
• Is familiar with pertinent ABC laws
• Participate in all meetings as required - Pre-Shift, training sessions, etc.
• Ensure proper supplies are on hand at all times in order to effectively service the guest

Because of the fluctuating demands of the Hotel's operation, it may be necessary that each employee partner perform a multitude of different functions: therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or directed.

Normal Working Hours:• Shifts Differ Depending on Location. Shifts can include lunch, and dinner.

In order to be successful in this position, the ideal candidate must meet the following criteria

Past Work Experience Requirements:• Waiter/Waitress for at least one year

Educational Requirements:• High School Diploma or G.E.D. preferred

Communication Skills Requirements:• Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
• Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations

Technical Requirements:• Point of Sale Terminal experience
• To be considered a qualified applicant one must successfully complete the following:
o Verbal and written menu test
o Practical service test

Required Supervision:• Manager / Assistant Manager / Sous Chef

Other Requirements:• Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
• Consistent demonstration of the Ten Essential Attributes
• On-going certification and training will be part of team requirements

*Requirements are subject to change

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