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Customer Experience Manager
2 months ago
We are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.
Key Responsibilities- Customer Experience: Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
- Front-End Operations: Lead the omnichannel processes, maintain store recovery standards, and ensure compliance with applicable laws and requirements.
- Team Management: Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support talent development.
- Inventory Management: Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Shrink and Safety: Manage and execute shrink and safety programs, including cash reconciliation and bank deposits.
- Event Planning: Plan and lead the execution of class and in-store events in accordance with Company programs.
- Leadership: Serve as Manager on Duty (MOD), interact with others in an accepting and respectful manner, and promote commitment to the organization's vision and values.
- Experience: Retail management experience preferred.
- Skills: Strong leadership and communication skills, ability to remain standing for long periods of time, and ability to move throughout the store.
- Education: High school diploma or equivalent required.
At Michaels Stores, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.