Patient Services Ambassador

3 days ago


Stuart, Florida, United States Cleveland Clinic Full time

Cleveland Clinic is seeking a highly visible brand ambassador and resource to patients, family members, and visitors by facilitating a warm, caring, comfortable, and informed experience at all Cleveland Clinic campuses.

A caregiver in this position works day, evening, night, and weekend shifts, from 12:00pm to 8:00pm or 6:00am to 2:00pm.

A caregiver who excels in this role will:

  • Ensure that patients, family members, and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations, and delivering empathetic care.
  • Greet and welcome patients, guests, and colleagues by aiding with campus directions, obtaining wheelchairs, and providing minimal transport.
  • Access patient information to confirm appointment times, appointment locations, and room numbers.
  • Provide concierge services to assist patients and guests with accessing internet information, such as driving directions, restaurants, shopping, and amenities, in the hospital and within the community.
  • Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
  • Correct and/or report safety, maintenance, and cleaning needs.
  • Respond to Code Blue and Code Red emergencies with appropriate equipment.
  • Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

  • High School Diploma or GED.

Basic computer skills are required, including Epic, Outlook, and other internal systems.

Excellent verbal communication skills and an ability to function with empathy, friendliness, and professionalism when interacting with patients and guests are essential.

Two years' experience in a customer service role with at least one year providing face-to-face customer service is preferred.

Preferred qualifications include an Associate degree.

Caregivers at Cleveland Clinic continue to create the best outcomes for our patients across each of our facilities.

Click the link to see how we're dedicated to providing what matters most to you:

Physical Requirements:

  • Manual dexterity to operate office equipment.
  • Frequent data entry, standing, walking, and sitting.
  • Normal or corrected vision, hearing, speech.
  • Excellent hand/eye coordination.
  • Lift up to 25 pounds.

Medium Work

Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Follows Standard precautions using personal protective equipment.

Salaries shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.

Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.



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