Utility Support Specialist
6 days ago
We are seeking a highly motivated Utility Support Specialist to join our team in Darlington, SC. The successful candidate will be responsible for providing top-notch customer service and support to our clients in the utility sector.
This role requires excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be working closely with customers to understand their needs and provide tailored solutions, while also collaborating with internal teams to resolve complex issues.
Key responsibilities include answering incoming calls and emails, assisting with account setup and payment processing, explaining billing statements, taking service requests, and investigating customer complaints. We are looking for someone with a strong background in customer service, preferably in a utility environment, with 1-2 years of experience. A high school diploma or equivalent is required, but an Associate's degree in a related field is highly desirable. Proficiency in Microsoft Office Suite is also essential.
What You Will Do:
- Answer incoming calls, emails, and in-person inquiries regarding services.
- Assist customers with setting up new accounts and processing payments.
- Explain billing statements and address billing discrepancies.
- Take service requests for maintenance and ensure timely follow-up.
- Investigate customer complaints and work to resolve issues professionally.
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