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Parts Specialist

2 months ago

Avondale, Arizona, United States Gateway Chevrolet AZ Full time
Job Overview

The Parts Specialist plays a crucial role in supporting both internal and external clientele by efficiently handling requests for automotive components. This position is pivotal in ensuring that customer needs are met with precision and promptness.

Key Responsibilities
  • Customer Assistance: Provide exceptional service to customers by processing parts requests over the counter, via the workshop, or through phone inquiries.
  • Customer Satisfaction: Strive to achieve high levels of customer satisfaction by ensuring the correct parts are delivered accurately and swiftly.
  • Inventory Management: Maintain meticulous care and accuracy of the parts inventory to support operational efficiency.
  • Training Compliance: Adhere to General Motors training standards throughout employment to ensure best practices are followed.
  • Documentation: Keep all invoicing, purchase orders, and special orders up to date to facilitate smooth operations.
  • Automotive Knowledge: Possess a solid understanding of automotive components and their functions to assist customers effectively.
  • Experience: Previous experience in a GM dealership parts counter role is preferred, ideally two years.
  • System Proficiency: Utilize the GM Parts Catalog system efficiently to enhance service delivery.
  • Communication Skills: Exhibit effective communication skills across all dealership departments to foster collaboration.
  • Independent Work: Demonstrate the ability to work autonomously, managing time and workflow effectively.
  • Inquiry Skills: Proactively ask questions to provide accurate information regarding parts and services.