Fleet Management Professional
5 days ago
Element Fleet Management is revolutionizing the fleet management industry by putting people first. We're seeking a highly skilled Manager, End User Services to join our team and contribute to our mission of delivering exceptional client experiences.
About the Role
This is a leadership position that requires a strong technical background, excellent communication skills, and the ability to manage multiple priorities. As the Manager, End User Services, you will oversee the support and management of the IT Help Desk, Desktop Technology, with a focus on Microsoft 365 products. Your responsibilities will include:
- Managing a team of 5 direct reports and 3 indirect reports on the Deskside Support team
- Creating metrics to track success or misses in all areas
- Engaging vendors for issue resolution and product support
- Consulting and coordinating with application teams and business units to design and validate operational processes
- Managing multiple competing priorities through effective organization and communication
- Ensuring performance objectives are clearly defined and articulated, and performance reviews are completed in a timely manner
Requirements
To be successful in this role, you will need:
- A BA/BS degree preferred
- 3 years technical work experience with a minimum of 1 year experience in an IT Systems Support production environment supporting end users
- Proven experience and proficiencies with Microsoft 365 solutions
- Ability to clearly communicate technical concepts to technical and non-technical people
- Ability to multi-task in a fast-paced environment
What We Offer
As a member of the Element Fleet Management team, you will enjoy a competitive salary range of $94,200 to $129,600 annually, comprehensive health and welfare benefits, and additional benefits and amenities. We are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
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