Site Operations Manager
1 month ago
Job Summary
We are seeking a highly skilled Site Operations Manager to lead our team and drive business growth at Clean Express Auto Wash. As a key member of our management team, you will be responsible for ensuring 100% customer satisfaction, maintaining high-quality day-to-day on-site store operations, and leading with integrity and fostering a culture of respectful accountability.
Key Responsibilities
- Ensure 100% customer satisfaction
- Maintain high-quality day-to-day on-site store operations
- Lead with integrity and foster a culture of respectful accountability
- Strive to exceed sales goals and store growth
- Assist with Recruiting, developing, and motivating teams to deliver the company's mission
- Successful management of labor and staff scheduling
- Effective P&L management through monitoring of chemicals, utilities, and other expenditures
- Maintain quality assurance through accurate Quality Control checks
- Follow standard procedures for cash management to include daily reconciliations, audits, and deposits
- Monitor inventory and supplies and assist with orders
- Ensure adherence to all safety protocols and standard operating procedures
- Properly address all customer escalations in a calm and collected manner
- Learn wash process and equipment to expand the knowledgebase
- Further growth through educational/training opportunities
- Perform other related duties as required and assigned
Requirements
- High school diploma or equivalent certificate.
- 2-year college degree preferred (but not mandatory).
- Minimum 2-5 years of leadership experience.
- Basic IT and computer skills (POS, Microsoft Office, G Suite).
- Flexible availability, including evenings and weekends.
Work Environment and Physical Demands
- Required to stand and move throughout the site for the entire shift.
- Ability to work on your feet for an entire shift in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Ability to lift 25lbs
Clean Express Auto Wash is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.
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