Site Operations Manager

1 month ago


Allison Park, Pennsylvania, United States Express Wash Hold Co LLC Full time

Job Summary

We are seeking a highly skilled Site Operations Manager to lead our team and drive business growth at Clean Express Auto Wash. As a key member of our management team, you will be responsible for ensuring 100% customer satisfaction, maintaining high-quality day-to-day on-site store operations, and leading with integrity and fostering a culture of respectful accountability.

Key Responsibilities

  • Ensure 100% customer satisfaction
  • Maintain high-quality day-to-day on-site store operations
  • Lead with integrity and foster a culture of respectful accountability
  • Strive to exceed sales goals and store growth
  • Assist with Recruiting, developing, and motivating teams to deliver the company's mission
  • Successful management of labor and staff scheduling
  • Effective P&L management through monitoring of chemicals, utilities, and other expenditures
  • Maintain quality assurance through accurate Quality Control checks
  • Follow standard procedures for cash management to include daily reconciliations, audits, and deposits
  • Monitor inventory and supplies and assist with orders
  • Ensure adherence to all safety protocols and standard operating procedures
  • Properly address all customer escalations in a calm and collected manner
  • Learn wash process and equipment to expand the knowledgebase
  • Further growth through educational/training opportunities
  • Perform other related duties as required and assigned

Requirements

  • High school diploma or equivalent certificate.
  • 2-year college degree preferred (but not mandatory).
  • Minimum 2-5 years of leadership experience.
  • Basic IT and computer skills (POS, Microsoft Office, G Suite).
  • Flexible availability, including evenings and weekends.

Work Environment and Physical Demands

  • Required to stand and move throughout the site for the entire shift.
  • Ability to work on your feet for an entire shift in a fast-paced environment.
  • Ability to work outside in all weather conditions.
  • Ability to lift 25lbs

Clean Express Auto Wash is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.


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