Customer Success Manager

7 days ago


Aurora, Nebraska, United States Loves Travel Stops & Country Store Full time
About Loves Travel Stops & Country Stores

Loves Travel Stops and Country Stores is a family-owned business that has been fueling customers' journeys since 1964. With over 40,000 team members in North America and Europe, the company is committed to providing value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers.

Job Summary

We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department. This role requires excellent communication and interpersonal skills with a customer satisfaction focus, as well as strong organizational and multitasking abilities with attention to detail.

Key Responsibilities
  • Maintain a safe and clean facility
  • Greet customers, address vehicle service needs, and document issues
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
Requirements
  • Experience: 6 months in customer service or sales preferred
  • Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations
Salary Range

$35,000 - $50,000 per year based on experience and location

Benefits
  • Fuel Your Growth with Love's - company funded tuition assistance program
  • Paid Time Off
  • Flexible Scheduling
  • 401(k) 100% match up to 5%
  • Medical/Dental/Vision Insurance after 30-days
  • Competitive Pay
  • Career Development
  • Quarterly Bonus Program


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