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Automotive Customer Service Specialist
2 months ago
Position: Automotive Service Advisor
Company: Ruge's Automotive Inc
If you are passionate about delivering exceptional customer service and possess strong communication skills, we invite you to consider a role with us.
Key Responsibilities:
- Welcome service customers in a friendly and professional manner.
- Assess vehicle needs by reviewing service history and conducting inspections.
- Advocate for the sale of relevant services, parts, and accessories by understanding product offerings and service requirements.
- Provide precise estimates for service costs and completion times, ensuring customer authorization is obtained.
- Monitor service progress and communicate updates to customers regarding any changes in estimates or timelines.
- Oversee warranty repairs for new and used vehicles, adhering to manufacturer guidelines.
- Confirm service appointments and follow up with customers post-repair.
- Conduct thorough inspections of vehicles before customer delivery to ensure all services and repairs meet quality standards.
- Comply with state and federal regulations related to automobile repair and consumer protection.
Qualifications:
- Minimum of two years experience as a service advisor.
- High school diploma or equivalent required.
- Valid driver's license and a clean driving record.
- Positive attitude and energetic personality.
- Exceptional customer service abilities.
- Professional demeanor and work ethic.
- Able to thrive in a structured environment.
- Excellent verbal and written communication skills.
Benefits:
We offer a competitive compensation package, paid time off, medical benefits, and employee discounts on services and purchases. Join us to experience a fulfilling career in the automotive industry, complete with comprehensive training and outstanding benefits.
Note: This description outlines the general nature and level of work performed. It is not an exhaustive list of all duties and responsibilities, and we reserve the right to modify these as necessary. We are an Equal Opportunity Employer and maintain a drug-free workplace.
