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Store Operations Manager

2 months ago

Springfield, Illinois, United States BigYNon Full time

About This Role

We are seeking a highly skilled and motivated Assistant Store Manager to join our team at Big Y Non. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of retail professionals.

Key Responsibilities

  • Leadership and Development
    • Develop and implement strategies to improve store performance and achieve sales goals.
    • Lead and motivate a team of retail professionals to achieve exceptional customer service and sales results.
    • Provide coaching and development opportunities to help team members improve their skills and advance in their careers.
  • Customer Service and Sales
    • Ensure that customers receive exceptional service and have a positive shopping experience.
    • Develop and implement strategies to drive sales growth and increase customer loyalty.
  • Operations and Logistics
    • Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and loss prevention.
    • Ensure that the store is maintained in a clean and safe condition, and that all equipment and systems are functioning properly.
  • Financial Management
    • Manage the store's budget and financial performance, including forecasting and reporting.
    • Identify opportunities to reduce costs and improve profitability.
  • Communication and Collaboration
    • Communicate effectively with store staff, customers, and other stakeholders to ensure that everyone is informed and aligned.
    • Collaborate with other store leaders and corporate teams to share best practices and drive business results.

Requirements

  • Education and Experience
    • Bachelor's degree in Business Administration, Marketing, or a related field.
    • Minimum 2 years of retail management experience, preferably in a similar role.
  • Skills and Qualifications
    • Proven leadership and management skills, with the ability to motivate and develop a team.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
    • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
    • Ability to work a flexible schedule, including evenings and weekends.