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Bar Supervisor

2 months ago

Sacramento, California, United States Live Nation Entertainment Full time
About This Role

We are seeking a highly motivated and experienced Bar Supervisor to join our team at Live Nation Entertainment. As a Bar Supervisor, you will be responsible for ensuring the smooth operation of our bars and providing exceptional customer service to our guests.

Key Responsibilities
  • Work closely with the Operations Manager to perform day-of-show duties, including managing bar staff and ensuring that all necessary equipment and supplies are available.
  • Respond to guest inquiries and concerns in a timely and professional manner, resolving issues and providing solutions to ensure a positive experience.
  • Collaborate with the Security and Guest Services teams to ensure that service standards are met and that guests are satisfied with their experience.
  • Perform opening, running, and closing duties according to Live Nation policy, including maintaining a clean and safe environment.
  • Inform guests of venue amenities and make recommendations to enhance their experience.
  • Maintain a line of sight and atmosphere control by circulating through the work area and reporting any issues encountered.
  • Suggestive selling of venue products and services when applicable.
  • Stay up-to-date on all Standard Operating Procedures and effectively communicate them to team members.
  • Create pre-shift sheets and relay information from management to staff.
  • Turn in lost and found articles to the Box Office.
  • Ensure responsible alcohol service per Responsible Alcohol Service training and Live Nation alcohol policies.
  • Ensure proper line of sight maintenance by all staff at all points of guest contact and maintain the security of Back of House areas.
  • Lead pre-shift meetings prior to the start of the shift.
  • Communicate any issues that guests or team members may have to the MOD.
  • Work with the MOD to resolve any and all guest issues, consulting or involving management if the situation escalates.
  • Responsible for completing incident reports and collecting witness statements.
  • Assist the MOD with all ejection logs and incident reports.
  • Required to work Special Events that are scheduled throughout the venue.
Requirements
  • Responsible Alcohol Awareness Training Certification or Equivalent.
  • Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations.
Preferred Qualifications
  • Experience in a live music environment.
  • College diploma in a related field.
Physical Demands/Working Environment
  • Working environment is fast-paced, often loud and stressful.
  • Position requires extended periods of prolonged standing and working on your feet.
  • Must be able to lift or move up to 40 lbs using proper lifting techniques.
Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.