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Customer Service Liaison

1 month ago

Clayton, North Carolina, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized support
  • Process policy changes, claims, and payments accurately and efficiently
  • Maintain customer records and update information as necessary
  • Collaborate with team members to ensure seamless customer experiences
  • Promote and cross-sell insurance products and services to meet customer needs
  • Handle escalated customer complaints and concerns with professionalism and empathy
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
  • Participate in ongoing training and development programs to enhance knowledge and skills

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.