Parking Operations Executive

6 days ago

Nashville, Tennessee, United States Metropolis Full time

About the Role

The Regional Vice President of Parking Operations will oversee and manage all parking operations within a designated geographic region. This executive role is responsible for driving strategic growth, operational excellence, and financial performance across multiple parking facilities.

Key Responsibilities:

  • Develop and implement regional strategies to enhance parking operations, increase revenue, and improve customer satisfaction.
  • Identify and pursue new business opportunities to expand the company's market presence.
  • Collaborate with senior leadership to align regional goals with corporate objectives.
  • Implement and monitor key performance indicators (KPIs) to track and improve operational performance.
  • Manage budgets and financial performance for the region, including revenue growth, cost control, and profitability.
  • Lead, mentor, and develop a team of regional managers, operations managers, and staff.
  • Foster a positive and productive work environment through effective communication, training, and support.
  • Conduct regular performance evaluations and implement strategies for staff development and retention.
  • Ensure high levels of customer satisfaction by addressing complaints, resolving issues, and implementing service improvements.
  • Develop and enforce customer service standards and procedures to enhance the overall parking experience.
  • Ensure all parking operations comply with local, state, and federal regulations, including ADA compliance and safety standards.
  • Conduct regular audits and inspections to ensure facility and operational compliance.
  • Develop and manage budgets for the region, including forecasting, financial analysis, and cost control.
  • Monitor and analyze financial performance to identify trends, opportunities, and areas for improvement.
  • Develop and implement marketing strategies to promote parking services and enhance brand presence.
  • Build and maintain relationships with key stakeholders, including clients, local government officials, and community organizations.
  • Oversee the implementation and utilization of parking management technologies and systems.
  • Stay current with industry trends and advancements to leverage technology for operational efficiency and customer satisfaction.

Requirements:

  • Bachelor's degree in Business Administration, Management, Urban Planning, or a related field; MBA or advanced degree preferred.
  • Minimum of 10 years of experience in parking management, operations, or a related field, with at least 5 years in a leadership role.
  • Proven track record of managing large-scale operations and driving financial performance.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Excellent communication, negotiation, and interpersonal skills.
  • In-depth knowledge of parking regulations, industry standards, and best practices.
  • Proficiency in financial management and budgeting.
  • Experience with parking management software and technology integration is a plus.

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