Customer Service Associate

1 week ago


Oklahoma City, Oklahoma, United States RemX Full time
Customer Service Representative Job Description

RemX is seeking a skilled Customer Service Representative to handle a high volume of customer interactions, process orders, and provide exceptional support to our clients.

Key Responsibilities:
  • Email and Phone Support: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Order Processing: Enter orders into the system, check inventory levels, generate shipping papers, and verify customer credit.
  • Order Accuracy: Review orders for accuracy, gather additional documentation as needed, and prepare invoices for processing.
  • Vendor Management: Process vendor invoices, freight bills, product returns, and freight claims in a timely and accurate manner.
  • Production Scheduling: Schedule production of products as necessary to meet customer demands.
  • Shipping Coordination: Coordinate shipments to other branch facilities and customers to ensure timely delivery.

Requirements: To be successful in this role, you will need excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.



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