Service Desk Support Specialist

2 weeks ago

Cohoes, New York, United States Opus Inspection Full time
Job Summary

Opus Inspection is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will serve as the first point of contact for customers via phone or email, providing exceptional customer service and technical support.

Key Responsibilities
  • Provide technical support to customers via phone or email, troubleshooting and resolving issues related to vehicle emissions testing equipment.
  • Document and track customer calls using internal tracking systems.
  • Assist in formulating FAQs, user guides, and tips for future reference to achieve faster service and more efficient processes.
  • Proactively seek opportunities to improve processes and customer service, making recommendations for improvements.
  • Collaborate with Field Service Representatives to resolve complex issues.

Requirements
  • Associate degree in computer science or related field with 2 years of help desk experience preferred.
  • Industry-recognized certifications or equivalent experience also considered.
  • Strong interpersonal skills, including effective listening, empathy, and the ability to interact well with both employees and difficult customers.
  • Intermediate Excel skills required.
  • Experience with Windows OS, Microsoft Office products, and accounting software.
  • SQL and Oracle experience preferred but not required.
  • Ability to speak Spanish is a plus.
  • NetSuite knowledge a plus (will train).

About Opus Inspection
Opus Inspection is a high-tech and environmentally friendly global company, providing vehicle emissions testing equipment for cleaner air, the preservation of the environment, and the protection of human life. We offer an attractive compensation and benefits package, including medical, dental, vision, 401K, paid vacation, and sick time, and much more.

  • Service Desk Support Specialist

    2 weeks ago

    Cohoes, New York, United States Opus Inspection Full time

    Job DescriptionOpus Inspection is a global company that provides vehicle emissions testing equipment for cleaner air and a healthier environment. We are seeking a highly skilled Service Desk Analyst to join our team.Key Responsibilities:Serve as the first point of contact for customers via phone and email, providing exceptional customer service and resolving...

  • Application Support Specialist

    3 weeks ago

    Cohoes, New York, United States Center for Disability Services Full time

    Job Title: Application SpecialistThe Center for Disability Services is seeking a highly skilled Application Specialist to join our team. As an Application Specialist, you will be responsible for providing technical and user support for a subset of software applications within the Center.Key Responsibilities:Provide user and technical support to CFDS staff...

  • Application Specialist

    2 months ago

    Cohoes, New York, United States Center for Disability Services Full time

    Job Title: Application SpecialistThe Center for Disability Services is seeking a skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in providing technical and user support for a subset of software applications within the Center.Key Responsibilities:Provide user and technical support to CFDS staff for...

  • Application Specialist

    4 weeks ago

    Cohoes, New York, United States Center for Disability Services Full time

    Job Title: Application SpecialistThe Center for Disability Services is seeking a skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in providing technical and user support for a subset of software applications within the Center.Responsibilities:Provide user and technical support to CFDS staff for a...

  • Application Specialist

    1 month ago

    Cohoes, New York, United States Center for Disability Services Full time

    Job Title: Application SpecialistThe Center for Disability Services is seeking a skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in providing technical and user support for our software applications, ensuring seamless operation and efficient use of our systems.Responsibilities:Provide user and...

  • Application Specialist

    2 months ago

    Cohoes, New York, United States Center for Disability Services Full time

    Job Title: Application SpecialistThe Center for Disability Services is seeking a skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in providing technical and user support for our software applications, ensuring seamless operation and optimal performance.Key Responsibilities:Provide user and technical...

  • Application Specialist

    2 months ago

    Cohoes, New York, United States Center for Disability Services Full time

    Job SummaryThe Center for Disability Services is seeking a highly skilled Application Specialist to join our team. As an Application Specialist, you will be responsible for providing technical and user support for a subset of software applications within the Center.Key ResponsibilitiesProvide user and technical support to Center staff for a subset of...

  • Application Specialist

    1 month ago

    Cohoes, New York, United States Center for Disability Services Full time

    The Center for Disability Services is seeking a skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in providing technical and user support for a subset of software applications within the Center.Key Responsibilities:Provide user and technical support to Center staff for a subset of supported software...

  • Application Specialist

    2 weeks ago

    Cohoes, New York, United States Center for the Disability Services Foundation Full time

    At The Center for Disability Services, we're committed to delivering exceptional care and support to individuals with disabilities. As an Application Specialist, you'll play a vital role in advancing our mission by providing technical and user support for a range of business and clinical software applications.Responsibilities:Deliver user and technical...

  • Administrative Support Specialist

    1 month ago

    Cohoes, New York, United States Pennsylvania State Government Full time

    Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Clerk at the Pennsylvania State Government. As a key member of our administrative team, you will be responsible for providing exceptional support to our staff and clients.Key Responsibilities:Perform a variety of clerical tasks, including typing...

  • Administrative Support Specialist

    1 month ago

    Cohoes, New York, United States Pennsylvania State Government Full time

    Job Summary We are seeking a highly organized and detail-oriented individual to join our team as a Clerk at the Pennsylvania State Government. As a key member of our administrative team, you will be responsible for providing exceptional support to our staff and clients. Key Responsibilities Perform a variety of clerical tasks, including typing...

  • Application Specialist

    1 month ago

    Cohoes, New York, United States Center for the Disability Services Foundation Full time

    Job Title: Application SpecialistWe are seeking a highly skilled Application Specialist to join our team at The Center for Disability Services Foundation. As an Application Specialist, you will play a vital role in supporting our business and clinical software applications, ensuring smooth operations and empowering our staff to deliver exceptional care.Key...

  • Application Specialist

    1 month ago

    Cohoes, New York, United States Center for the Disability Services Foundation Full time

    Job Title: Application SpecialistWe are seeking a highly skilled Application Specialist to join our team at The Center for Disability Services Foundation. As an Application Specialist, you will play a vital role in advancing our mission and supporting our dedicated staff.Responsibilities:Deliver user and technical support for a range of business and clinical...

  • Application Specialist

    1 month ago

    Cohoes, New York, United States Center for the Disability Services Foundation Full time

    Job Title: Application SpecialistWe are seeking a skilled Application Specialist to join our team at The Center for Disability Services. As an Application Specialist, you will play a vital role in advancing our mission and supporting our dedicated staff.Key Responsibilities:Provide technical and user support for a range of business and clinical software...

  • Application Specialist

    1 month ago

    Cohoes, New York, United States Center for the Disability Services Foundation Full time

    Job Title: Application SpecialistAt The Center for Disability Services, we are seeking a skilled Application Specialist to join our team. As an Application Specialist, you will play a vital role in advancing our mission and supporting our dedicated staff.Responsibilities:Deliver user and technical support for a range of business and clinical software...

  • IT Application Support Specialist

    3 weeks ago

    Cohoes, New York, United States Center for the Disability Services Foundation Full time

    Job Title: IT Application AdministratorWe are seeking a highly skilled IT Application Administrator to join our team at the Center for Disability Services. As a key member of our IT department, you will be responsible for delivering technical, functional, and administrative support for a diverse array of business systems and applications.Key...

  • Business Operations Specialist

    4 weeks ago

    Cohoes, New York, United States eTeam Full time

    Job Title: Account SpecialistJob Summary:We are seeking a highly skilled Account Specialist to join our team at eTeam. As an Account Specialist, you will be responsible for reviewing and approving client requests, coordinating team-specific tasks, and performing quality reviews of team members' work.Key Responsibilities:Client Request Review: Review and...

  • Application Specialist

    3 weeks ago

    Cohoes, New York, United States Center for the Disability Services Foundation Full time

    Job Summary:We are seeking an experienced Application Specialist to join our team at The Center for Disability Services. As an Application Specialist, you will play a vital role in advancing our mission and supporting our dedicated staff.Key Responsibilities:Deliver user and technical support for a range of business and clinical software applications,...

  • Private Wealth Management Support Specialist

    3 weeks ago

    Cohoes, New York, United States Advantage xPO Full time

    Job Title: Private Wealth Management Administrative AssistantAdvantage xPO is seeking a highly skilled and organized Administrative Assistant to support a busy Private Wealth Management office. The ideal candidate will have at least two years of experience in a corporate environment and possess excellent administrative skills.Key Responsibilities:Manage...

  • Private Wealth Management Support Specialist

    3 weeks ago

    Cohoes, New York, United States Advantage xPO Full time

    Administrative Assistant - Private Wealth ManagementAdvantage xPO is seeking a highly skilled and organized Administrative Assistant to support a busy Private Wealth Management office. The ideal candidate will possess a minimum of two years of administrative experience in a corporate environment and be proficient in Microsoft Office applications.Key...