Strategic Experience Design Consultant

1 week ago


San Francisco, California, United States Jewishsac Full time
Experience Implementation Consultant

Congregation Emanu-El is seeking a highly skilled Strategic Experience Design Consultant to collaborate with internal subject matter experts (SMEs) in creating new operating procedures for the synagogue's high-impact programs and services. This role will involve working closely with completed Participant Experience Maps, turning them into operational plans that prioritize the congregant and visitor experience.

The consultant will focus on developing processes, tools, and templates that align with the synagogue's vision and values. Key objectives include activating temple spaces to deliver vibrant, inclusive, and welcoming experiences, fostering a sense of belonging and engagement with Jewish life, and promoting meaningful interpersonal connections.

This project will build upon a high-level experience strategy report and focus on two key areas: the Shabbat experience on Friday evenings and Saturday mornings (excluding religious services), and the Sunday morning experience, including Youth and Family Education programming for approximately 600 students and families.

A successful candidate will possess expertise in project management, collaboration, staff training, and software integration. They will also be familiar with the San Francisco Jewish community and have prior experience working with retail or hospitality organizations, event spaces, and event planning.

Key Responsibilities:
  • Develop a comprehensive operational plan, including templates, guidelines, and room setup diagrams, aligned with the synagogue's vision, staffing needs, and budget.
  • Create digital resources, such as centralized files and user-friendly templates, to support staff in implementing new operating procedures.
  • Collaborate with Events and Facilities staff to upload plans into room reservation software for easy access.
  • Design and implement a training program for staff, covering space usage, technology, and workflow changes.

We are seeking a consultant who can synthesize existing Experience Maps and other materials into actionable operational procedures. The ideal candidate will be able to create a vibrant hub of Jewish life – a dynamic, inclusive space that fosters deep, meaningful relationships and keeps people coming back for more.

Compensation:

The compensation package will depend on the experience of the selected candidate. We invite qualified professionals to submit their application, including a Letter of Interest outlining their project approach, timeline, budget, and qualifications.



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