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Senior Patient Access Coordinator

2 months ago

Plano, Texas, United States Children's Health Full time
About the Role

We are seeking a highly skilled Patient Access Specialist to join our team at Children's Health. As a key member of our Patient Financial Services department, you will play a critical role in ensuring the efficient and effective management of patient access activities.

Key Responsibilities
  • Verify patient demographic information and process point of service payments to facilitate efficient patient access.
  • Ensure the appropriateness of complex patient access transactions, including coverage eligibility, insurance verification, and patient portion calculation.
  • Act as a liaison to resolve complex patient access and account issues, and provide guidance and training to staff on multiple processes and systems.
  • Monitor work queue assignments and assess productivity, and prepare consolidated payer-specific registration and reimbursement data for presentation.
Requirements
  • At least 5 years of customer service experience, with three years of healthcare experience, including Patient Access operations activities.
  • Extensive knowledge of general procedures and guidelines used by health insurance companies, government agencies, and internal departments.
  • Excellent mathematical skills, computer skills, and Microsoft applications and word processing programs skills.
  • Ability to develop and maintain productive working relationships and communicate effectively in English, written and verbal.
What We Offer

We put our people first and offer a range of benefits, including employee portion of medical plan premiums covered after 3 years, 4%-10% employee savings plan match based on tenure, paid parental leave, and more.

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class.