Senior Director, External Communications and Reputation Management

4 days ago


New York, New York, United States Genesys Cloud Services, Inc. Full time
Job Overview:

As the Vice President of Global External Communications at Genesys Cloud Services, Inc., you will lead the company's strategic efforts in managing all aspects of external communication, ensuring cohesive messaging across global markets.

Key Responsibilities:
  1. Develop and execute a comprehensive external communications plan that enhances Genesys' visibility, brand reputation, and positioning in the SaaS and technology space.
  2. Build and maintain relationships with key media outlets to secure high-impact coverage and manage public relations, including thought leadership, press releases, and executive interviews.
  3. Partner closely with Internal Communications and Global Brand, as well as other Marketing functions to support external communication efforts related to corporate events, product launches, and M&A.
  4. Collaborate on investor communications, including earnings announcements and financial releases, ensuring clear and strategic messaging with the financial community.
  5. Manage the global external communications team, ensuring consistency in messaging across international markets, while adapting strategies to local contexts.

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