Community Engagement Manager

4 days ago

Philadelphia, Pennsylvania, United States Patina Health Full time
About the Role

We are seeking a highly skilled Community Engagement Manager to join our team at Patina Health. This individual will be responsible for cultivating positive community and business partnerships, generating new opportunities to serve older adults, and defining and shaping local go-to-market strategy.

Key Responsibilities
  • Assess the local market landscape and develop a strategic plan outlining priority partnerships, activities, and events to support business growth and successful new patient acquisition.
  • Lead execution of the plan and be accountable for achieving growth goals; identify and secure additional resources as needed for successful execution.
  • Serve as an ambassador in the local community, building and nurturing relationships with brokers, provider groups, community-based organizations, go-to-market partners, and older adults.
  • Design and lead educational sessions about the Patina care model with a range of stakeholders to help drive new patient acquisition.
  • Maintain a strong relationship with the Patina Care Team and especially leadership of the Health Champion role.
  • Work with Care Team to coach and guide go-to-market partners to ensure that all touchpoints with Patina are consistent with our ethos and approach to building trusted relationships.
  • Create, document, and maintain policies and procedures for the company's Community Engagement roles as we expand within our first market and into new markets.
  • Remain up to date with all compliance regulations and ensure that all activities are in accordance with Patina standards.
  • Stay up to date on the Medicare Advantage value-based care sector and key trends; regularly share learnings and recommendations.
Requirements
  • Bachelor's degree in Business, Marketing, or related field.
  • 5-7 years of progressively responsible leadership experience in community/provider relationship development, preferably in a healthcare setting.
  • Strategic thinker with strong relationship-development, organizational, and analytical skills.
  • Expertise in the local healthcare market, with specific knowledge of the value-based Medicare Advantage space and the needs of people 65+.
  • Experience in managing complex, multi-level stakeholder relationships and for tracking progress against desired outcomes.
  • Understanding of the broker community and their role in influencing PCP decisions among Medicare Advantage plan members.
  • Demonstrated track record of building positive, trust-based relationships with local provider and community organizations as well as consumers (older adults and their families and loved ones).
  • Ability to effectively plan, organize, and execute local lead-generation events.
  • Excellent presentation and influence skills to help engage a variety of stakeholders in learning more about Patina and driving patient leads.
  • Experience in project management and an ability to use G-Suite as well as tools such as Smartsheet, Confluence, and Miro to organize key work activities/milestones and report on progress.
  • Team player with a positive attitude and a passion for our mission and our shared work as an organization.
  • Embodiment of our organization's person-centric values.
  • Demonstrated ability to effectively organize and coordinate multiple priorities as both a strategic and individual contributor.
  • High-energy, self-motivated individual with strong negotiation skills.
  • Skilled decision-maker with high personal integrity.
  • Demonstrated proficiency in working effectively with clinical/care teams and managing complex, matrixed challenges.
What We Offer
  • Amazing, mission-based culture, with a highly talented and fast-growing team.
  • Remote work.
  • Medical, Dental, & Vision Insurance.
  • Competitive PTO.
  • 12-Weeks Paid Parental Leave.
  • Compensation in cash and equity in a startup backed by top-tier VCs.
  • An environment where you can learn, grow your skills, financial wellness, and change the world.

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