Customer Service Representative I

1 week ago


Wilmington, Delaware, United States Volt Workforce Solution Full time
About Volt Workforce Solution

Volt Workforce Solution is a leading provider of workforce solutions. Our team is dedicated to helping individuals find fulfilling careers and supporting businesses with their staffing needs.

Job Summary

We are currently seeking a Customer Service Representative I to join our team in Wilmington, MA. This is a full-time contract opportunity with a salary range of $18-$19 per hour.

Key Responsibilities:
  • Assist customers and business partners via telephone and email, providing timely and professional support.
  • Handle customer complaints in a calm and professional manner, ensuring that issues are resolved efficiently.
  • Diagnose, assess, and resolve problems or issues, utilizing effective problem-solving skills.
  • Monitor progress of delivery routes, maintaining accurate records and communicating effectively with the team.
  • Scan haul-away pods and verify stamps, adhering to quality control standards.
  • Process changes or cancellations to delivery orders, ensuring seamless execution.
Requirements:
  • Candidates should possess strong communication skills and be able to work effectively in a fast-paced environment.
  • A minimum of 1 year of related experience, preferably within a call center environment.
  • Bilingual candidates are highly desirable.
  • Strong customer service skills and the ability to satisfactorily resolve issues.
  • Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
  • A high school diploma or equivalent is desired.
Benefits:
  • Volt offers benefits (based on eligibility) including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law).
  • The company provides an Employee Assistance Program (EAP) to support employees' well-being.
What We Offer:
  • A competitive salary range of $18-$19 per hour.
  • An opportunity to work for a dynamic and growing company.
  • A chance to develop your skills and advance your career.


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