Customer Service Representative

4 days ago


Wilmington, Delaware, United States DEXSTA FEDERAL CREDIT UNION Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members while processing transactions and answering questions.

Key Responsibilities:

  • Process member transactions, including deposits, withdrawals, cash advances, loan payments, credit card payments, transfers, and check cashing.
  • Provide members with account status, including current balances, account histories, and loan pay-offs.
  • Cross-sell credit union products and services when possible.
  • Process member requests such as certified checks, ATM applications, and maintenance forms.
  • Support front desk and financial services employees as needed.

Requirements:

  • High school diploma or equivalent.
  • Cash handling experience and customer service experience.
  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Basic mathematical skills and ability to use a PC software and office equipment.

About Us:

DEXSTA Federal Credit Union is a not-for-profit full-service financial institution that exists to serve its members. We are committed to providing exceptional service and support to our members and the communities we serve.



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