Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members while processing transactions and answering questions.
Key Responsibilities:
- Process member transactions, including deposits, withdrawals, cash advances, loan payments, credit card payments, transfers, and check cashing.
- Provide members with account status, including current balances, account histories, and loan pay-offs.
- Cross-sell credit union products and services when possible.
- Process member requests such as certified checks, ATM applications, and maintenance forms.
- Support front desk and financial services employees as needed.
Requirements:
- High school diploma or equivalent.
- Cash handling experience and customer service experience.
- Ability to work in a fast-paced environment and provide excellent customer service.
- Basic mathematical skills and ability to use a PC software and office equipment.
About Us:
DEXSTA Federal Credit Union is a not-for-profit full-service financial institution that exists to serve its members. We are committed to providing exceptional service and support to our members and the communities we serve.
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