Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at DEXSTA Federal Credit Union. As a Customer Service Representative, you will be responsible for providing exceptional member service while handling cash transactions and answering questions.
Key Responsibilities:
- Provide prompt and courteous service to members while processing transactions and addressing their queries.
- Complete transactions accurately and efficiently, including deposits, withdrawals, loan payments, and transfers of funds.
- Cross-sell credit union services to meet members' financial needs.
- Maintain knowledge of credit union policies, procedures, and relevant laws and regulations.
- Process member requests, such as certified checks, ATM applications, and maintenance forms.
- Total work, process checks through Check21, and balance teller drawer daily.
- Support front desk and financial services employees as needed.
Requirements:
- High School diploma or equivalent required.
- Cash handling experience and customer service background essential.
- Basic mathematical skills and ability to use PC software and office equipment.
- Excellent verbal communication skills and must be bondable.
What We Offer:
- A competitive estimated salary range of $35,000 - $45,000 per annum based on experience and qualifications.
- A comprehensive benefits package, including medical, vision, life insurance, and retirement plans.
- Opportunities for career growth and professional development within the credit union.
Working at DEXSTA Federal Credit Union:
We are a not-for-profit full-service financial institution committed to serving our members and supporting community efforts. Our mission is to provide exceptional member service while promoting financial well-being and stability.
Join Our Team:
As a Customer Service Representative, you will play a vital role in delivering excellent member experiences and driving business growth. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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