Customer Service Representative

3 weeks ago


Wilmington, Delaware, United States DEXSTA FEDERAL CREDIT UNION Full time
Job Title: Customer Service Representative - Cash Handling Specialist

About the Role:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at DEXSTA Federal Credit Union. As a Customer Service Representative, you will be responsible for providing exceptional member service while handling cash transactions and answering questions.

Key Responsibilities:

  • Provide prompt and courteous service to members while processing transactions and addressing their queries.
  • Complete transactions accurately and efficiently, including deposits, withdrawals, loan payments, and transfers of funds.
  • Cross-sell credit union services to meet members' financial needs.
  • Maintain knowledge of credit union policies, procedures, and relevant laws and regulations.
  • Process member requests, such as certified checks, ATM applications, and maintenance forms.
  • Total work, process checks through Check21, and balance teller drawer daily.
  • Support front desk and financial services employees as needed.

Requirements:

  • High School diploma or equivalent required.
  • Cash handling experience and customer service background essential.
  • Basic mathematical skills and ability to use PC software and office equipment.
  • Excellent verbal communication skills and must be bondable.

What We Offer:

  • A competitive estimated salary range of $35,000 - $45,000 per annum based on experience and qualifications.
  • A comprehensive benefits package, including medical, vision, life insurance, and retirement plans.
  • Opportunities for career growth and professional development within the credit union.

Working at DEXSTA Federal Credit Union:

We are a not-for-profit full-service financial institution committed to serving our members and supporting community efforts. Our mission is to provide exceptional member service while promoting financial well-being and stability.

Join Our Team:

As a Customer Service Representative, you will play a vital role in delivering excellent member experiences and driving business growth. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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