Customer Service Representative

4 weeks ago


Petaluma, California, United States Aimbridge Hospitality Full time

Customer Service Representative

Aimbridge Hospitality is seeking a skilled Customer Service Representative to join our team. As a Front Desk Agent, you will be responsible for:

  • Greeting and Welcoming Guests
  • Maintaining the Telephone Switchboard
  • Handling Guest Inquiries and Requests
  • Processing Check-Ins and Check-Outs
  • Delivering Excellent Guest Service

Key Responsibilities:

  • Provide exceptional customer service to all guests
  • Operate the front desk efficiently and effectively
  • Handle guest requests and resolve issues promptly
  • Work collaboratively with other departments to ensure seamless guest experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • High school diploma or equivalent required

Aimbridge Hospitality is an equal opportunity employer.



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