Customer Service Representative

4 weeks ago


Petaluma, California, United States Brady Industries Full time
Job Summary

Brady Industries is seeking a highly motivated and customer-focused Sales Support Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, meeting customer needs, and maximizing productivity.

This role requires a strong understanding of customer service principles, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide timely and accurate information to customers regarding order status and product knowledge.
  • Handle all client interactions, including inbound and outbound calls, emails, and face-to-face interactions.
  • Process customer orders and changes according to established department policies and procedures.
  • Assist sales representatives in servicing customers and resolving issues.
  • Maintain accurate records and review open orders.
  • Research customer problems and follow through to resolution.
  • Provide administrative support to management, including report generation and data processing.

Benefits:

  • Competitive wages
  • Excellent benefits package, including medical, dental, and vision insurance
  • 401k with company match
  • Nine paid holidays a year
  • Paid time off

Brady Industries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability, or veteran status.



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