Chief Operations Officer
4 weeks ago
The Chief Operations Officer will oversee the management and day-to-day operations of SCI's revenue-generating business activities, including Membership, Record Book, and Publications. This role requires a strategic thinker with exceptional leadership and problem-solving skills to drive business growth and efficiency.
Key Responsibilities- Develop and manage department budgets to ensure operational processes stay within agreed-upon budgets and timelines.
- Oversee everyday business activities and the Senior Leadership Team's positioning of those activities.
- Create strategies, business plans, and processes for approval through the CEO and Volunteer Leadership.
- Identify and implement groundbreaking technology, budget establishment, and implementation, merchandising, and inventory management, customer satisfaction strategies, and address other operational issues.
- Monitor the overall revenue margins of the profit centers, as well as worker productivity, and make recommendations for approval and implementation of new directives for growth or change.
- Bachelor's Degree and 10 years of experience in business operations.
- 5 years as Senior Leader/Director.
- Masters of Business (MBA) preferred.
- Must have experience managing human and financial resources as a senior leader.
- Experience providing support to executives, boards, and committees is preferred.
- Valid driver's license with ability to be insurable on SCI policy.
- Strong Leadership and problem-solving skills.
- Proficient with Microsoft Office Suite software, to include OneDrive, SharePoint, Teams, with an ability to become familiar with SCI-specific programs and software.
- Extensive Salesforce or similar CRM experience.
- Demonstrated excellence in verbal and written communication skills, interpersonal and customer service skills, organizational skills, and attention to detail.
- Motivation and strong desire to take on new challenges and learn as much as possible.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to adapt to the needs of the organization and employees.
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Chief Operating Officer
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