Customer Service Agent for Equipment Rentals

1 week ago


New York, New York, United States Adorama Camera, Inc. Full time

Job Overview

Adorama Camera, Inc. has been a leading provider in the photography and videography industry since 1988. We specialize in renting and supporting a comprehensive range of Still and Motion cameras, Lighting, and Grip Equipment. Our mission is to be the go-to destination for all shooting needs, offering an extensive selection of DSLRs, Digital Backs, Video and Digital Cinema Cameras, and Lighting solutions at competitive rates.

Position Summary:

The Rental Equipment Check-in Specialist plays a crucial role in the accurate and timely processing of all returned equipment.

Key Responsibilities:

  • Deliver exceptional customer service to all clients.
  • Accurately scan and process returned equipment in a timely manner.
  • Identify and report any missing or damaged items to the appropriate departments.
  • Assist in coordinating sub-rental returns with Quality Control and Inventory Departments.
  • Support inventory organization as required.
  • Provide assistance to Quality Control technicians and the Order Fulfillment team.
  • Help clients and colleagues with loading and unloading equipment.
  • Ensure all equipment is returned accurately and treated with care.
  • Maintain a professional appearance and demeanor at all times.

Qualifications:

  • Strong knowledge of Photographic, Video, and Lighting equipment.
  • Undergraduate degree or a combination of education, training, and relevant experience.
  • Previous experience in a rental house or equipment management is advantageous.
  • Exceptional attention to detail is essential.
  • Ability to manage multiple tasks and adapt to changing priorities.
  • Excellent written and verbal communication skills are required.

Additional responsibilities may be assigned as needed to support our business objectives.



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