Customer Service Manager

7 days ago


Ann Arbor, Michigan, United States Kroger - Milan Full time
Customer Service Manager

We are seeking a highly skilled Customer Service Manager to join our team at Kroger - Milan. As a key member of our front-end team, you will be responsible for promoting trust and respect among associates, creating a welcoming environment for customers, and providing exceptional customer service.

  • Promote trust and respect among associates
  • Create an environment that enables customers to feel welcome
  • Gain and maintain knowledge of products sold within the departments
  • Assist with monitoring and control supply expenses
  • Manage the scheduling of Front-end associates
  • Assist store management in preparing the store/department budget
  • Collaborate with Front-end associates and promote teamwork
  • Display a positive attitude
  • Stay current with present, future, seasonal and special ads
  • Adhere to all food safety regulations and guidelines
  • Reinforce safety programs by complying with safety procedures
  • Practice preventive maintenance by properly inspecting equipment
  • Notify management of customer or employee accidents
  • Report all safety risks or issues

Qualifications:

  • Must be able to perform the essential functions of this position with or without reasonable accommodation


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