Pharmaceutical Liaison Specialist

1 week ago


MagstattleBas, Grand Est, United States Amber Specialty Pharmacy Full time
Job Title: Pharmaceutical Program Liaison

At Amber Specialty Pharmacy, we are committed to providing exceptional patient care and service. As a Pharmaceutical Program Liaison, you will play a vital role in ensuring that our patients receive the best possible care and support.

Job Summary:

The Pharmaceutical Program Liaison will serve as the primary point of contact for internal and external communication between the Company, pharmaceutical manufacturers, and HUB service providers. This role will require strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Acts as a liaison between specialty pharmacy, patients, insurance companies, Pharma manufacturer, and providers offices via phone, fax, online, and e-mail communications.
  • Will be the primary point of contact for client inquiries and escalations.
  • Resolves customer issues, ensuring timely and accurate information is provided.
  • Determines cases that are falling outside timing parameters and provides resolutions.
  • Collaborates with Patient Care department, Pharmacy Operations, and Trade Relations to ensure customer requests are handled in a timely and accurate manner.
Requirements:
  • Experienced pharmacy technician with national CPhT certification.
  • At least 3 years of prior pharmacy technician experience is preferred.
  • Working knowledge of specialty pharmacy; demonstrated understanding of specified disease state(s), competitors, healthcare industry trends, etc.
Working Conditions:

Normal office environment.



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