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Digital Operations Specialist

1 month ago

Houston, Texas, United States Riverway Business Services Full time
Job Title: Digital Communication Operations Analyst

At Riverway Business Services, we are seeking a highly motivated and detail-oriented Digital Communication Operations Analyst to join our team. This role will be responsible for managing digital communication projects, coordinating with cross-functional teams, and delivering high-quality results.

Key Responsibilities:
  • Manage multiple digital communication projects simultaneously, ensuring timely delivery and high-quality results.
  • Coordinate with internal and external stakeholders to understand project requirements and deliverables.
  • Develop and implement digital communication strategies, including content creation and data element mapping.
  • Monitor customer communications for multiple brands, ensuring compliance with rules, internal policies, and regulatory guidelines.
  • Perform quality assurance tests to ensure links, images, subject lines, and dynamic elements are functioning correctly.
  • Collaborate with internal stakeholders and external clients to understand campaign requirements and develop solutions.
  • Develop and maintain robust processes and database solutions to support new business and operational activities.
  • Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation.
  • Continually evaluate the effectiveness of Program Support processes and initiate system improvement and automation activities.
Requirements:
  • 7+ years of related experience in an Operations/IT/Project Management/Consulting role required.
  • Experience leading cross-functional team projects from requirements to implementation required.
  • Six months to 2 years of professional experience in the energy market required.
Preferred Qualifications:
  • Bachelor's degree from an accredited college or university is preferred.
Working Conditions:
  • Fast-paced, professional environment.
  • Hybrid working environment: 3 days in the office, 2 remote.
  • Nights, weekends, and holidays may be required as special projects arise.
  • Lifting, bending, sitting, reaching, and standing; manual dexterity may be necessary.
  • Minimal travel when necessary.