Network Operations Manager

1 week ago


Tacoma, Washington, United States Nisga'a Ciops Full time

About the Job

This Cybersecurity Systems Specialist role offers a unique opportunity to join our team and contribute to the success of Nisga'a CIOPS. We are looking for an experienced professional who can provide expert-level support for WADS IT requests and resolve technology issues efficiently.

Key Responsibilities

  • Take ownership of the resolution process from initial contact with the user to resolution of the incident, problem, or service request.
  • Support project efforts associated with making incremental changes to operational artifacts in response to governance, industry, or customer requirements.
  • Review user paperwork to 100% accuracy and submit to the WADS CFP for creation within 48 hours of initiation of new user documentation.
  • Provide hands-on IT-related support functions, including on-site support of computing devices and associated software.
  • Configure, install, and troubleshoot approved laptops, desktops, printers, network-connected copiers, scanners, and other office IT equipment.
  • Configure, install, and troubleshoot approved software elements, including the operating system (OS), in accordance with government regulations.
  • Troubleshoot software and hardware issues.
  • Troubleshoot configuration problems.
  • Assist users with application usage questions and concerns.

Requirements

  • Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools.
  • Must be compliant with Department of Defense (DoD) Directive 8410 and IAT Level II requirements to obtain privileged network access.
  • US citizen
  • Must have a Secret clearance


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