Service Center Representative
2 weeks ago
Caliber Collision Centers has an immediate opening for a Service Center Representative in Bonita Springs. As a key member of our team, you will be responsible for providing exceptional customer service, greeting and assisting customers, and coordinating rental car/tow companies to ensure seamless service delivery.
About the Role
This is an exciting opportunity to join a growing company with a strong commitment to customer satisfaction. Our teammates are dedicated to restoring the rhythm of our customers' lives, and we believe in investing in the growth and development of our employees. If you have a passion for delivering outstanding customer service and working in a fast-paced environment, this could be the perfect fit for you
Responsibilities
Key responsibilities include:
- Greeting and assisting customers with their needs
- Coordinating rental car/tow companies to provide one-stop service to all customers
- Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
- Recommending load level requests when necessary to ensure efficient service
Requirements
To succeed in this role, you will need:
- 1+ years of experience in a customer-facing environment
- Excellent verbal and written communication skills
- Ability to navigate multiple software systems, including Microsoft Office Suite
- Work through competing priorities and adapt easily to a fast-paced environment
Benefits
We offer a competitive salary and benefits package, including:
- Immediately eligible for medical, dental, and vision benefits
- Paid weekly and eligible for overtime
- Paid vacation and holidays, beginning from day 1
- Career growth opportunities - we promote from within
Estimated Salary: $42,000 - $62,000 per year
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